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Store Policy

Customer Care

At Tai Flies, we value our customers and are committed to providing exceptional service. This policy outlines our customer care approach to ensure every interaction is positive and professional.

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1. Customer Communication
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  • We are available to assist with questions via email, contact forms, and social media.

  • Expect responses within 24-48 business hours.

  • Clear, friendly, and respectful communication is a priority in all interactions.

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2. Orders and Delivery
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  • We ensure accurate processing of every order and will notify you if any issues arise.

  • Delivery timelines vary depending on location and will be shared during checkout.

  • If an order is delayed or lost, we’ll proactively assist in resolving the issue.

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3. Damaged Books Policy
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  • If your book arrives damaged, we are happy to send you a replacement copy at no extra cost.

  • Please contact us within 7 days of delivery with a description and photo of the damaged item.

  • We will arrange the replacement and update you on the delivery status.

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4. Product Support
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  • We provide detailed product descriptions to guide your purchase.

  • For further questions about the product or usage, please reach out to us directly for assistance.

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5. Customer Feedback
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  • We welcome and value your feedback and suggestions to help us improve.

  • Feel free to share reviews or email us if you encounter any challenges—we’re here to help!

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6. Privacy and Security
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  • We handle your personal data with care, in compliance with our Privacy Policy (see below).

  • Secure payments are processed through trusted platforms, including Stripe.

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7. Commitment to Improvement
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  • We strive to exceed customer expectations and continuously improve our service.

  • Your feedback helps us grow and ensures we maintain a high standard of care.

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Thank you for choosing Tai Flies. We are honored to be a part of your journey and look forward to serving you!

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Privacy & Safety
Effective Date: 14.10.2024
 

Welcome to Tai Flies! This privacy policy explains how we collect, use, and protect your personal data when you visit our site, purchase our products, or engage with us.

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1. Information We Collect
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We collect personal data to provide a seamless experience on our website. This includes:

  • Personal Information: Name, email, shipping address, and payment details (when placing an order).

  • Contact Information: If you reach out via email or contact forms.

  • Device Information: IP address, browser type, and device data (for analytics and improving our services).

  • Cookies: To enhance your browsing experience (see Cookies section below).

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2. How We Use Your Information
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We use the collected data to:

  • Process your orders and provide customer service.

  • Send transactional emails (like order confirmations and shipping updates).

  • Improve our website and tailor your experience.

  • Send you promotional emails (only with your consent).

  • Ensure compliance with legal obligations.

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3. Payment Handling


We use Stripe as our secure payment gateway. Your payment details are handled directly by Stripe and not stored on our servers. Stripe complies with industry standards, including PCI-DSS, to protect your financial data.
Learn more about Stripe’s privacy policy here.


4. Sharing of Data with Third Parties

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We only share your data when necessary:

  • Service Providers: For payment processing, shipping, and marketing tools.

  • Legal Obligations: If required by law or to protect our rights.

We never sell or rent your personal information.​

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5. Cookies Policy

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We use cookies to enhance your experience, including:

  • Essential Cookies: Required for website functionality (like shopping cart and login).

  • Analytics Cookies: To track website performance (Google Analytics).

  • Advertising Cookies: To provide relevant ads (if applicable).

You can manage cookies through your browser settings.​​

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6. Data Retention and Security

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We retain your personal data as long as needed for business purposes or legal compliance. We implement industry-standard security measures to protect your information from unauthorized access.​

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7. Your Rights

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Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.

  • Opt out of marketing communications.

  • Withdraw consent for data collection (where applicable).​

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8. Contact Us

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If you have questions or requests regarding your personal data, feel free to contact us at:
Email: info@taiflies.com
or VIA the chat option in the bottom right corner

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9. Changes to this Privacy Policy

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We reserve the right to update this policy. Any changes will be posted on this page with the updated date.​​​

Payment Methods
Payment Methods

We use Stripe to provide secure and trusted payment processing, ensuring your transactions are safe and protected.
Credit / Debit Cards

Offline Payments

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